Terms and Conditiones
1. Purpose of the Terms and Conditions
Welcome to Endeavor Cleaning Services LLC (“Endeavor Clean,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our cleaning services and website, available at endeavorclean.com (the “Website”). By accessing or using our services or website, you agree to comply with and be bound by these Terms and Conditions.
2. Acceptance of the Terms and Conditions
Please read and understand these Terms and Conditions before using our services or website. Your use of our services or website signifies your acceptance of these terms. If you do not agree with any part of these terms, you may not use our services or access our website.
1. Description of the Cleaning Services
Endeavor Clean offers a comprehensive range of professional cleaning services to residential and commercial clients in Dubai, UAE. Our diverse cleaning solutions include but are not limited to:
- AC Duct Cleaning
- Water Tank Cleaning
- Deep Cleaning
- Sofa Cleaning
- Carpet Cleaning
- Swimming Pool Cleaning
- Marble Polishing
- Façade Cleaning
- Garbage Chute Cleaning
- Post-Construction Cleaning
- Move-In/Move-Out Cleaning
For detailed information about each service and to request an estimate, please get in touch with us through the provided contact information.
2. Service Area
We proudly serve clients across all seven emirates of the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, Ras Al Khaimah, and Fujairah.
3. Pricing and Payment Terms
At Endeavor Clean, we believe in providing tailored solutions to meet your specific cleaning needs. Therefore, we do not display fixed prices on our website, and we do not offer online booking. Instead, we encourage our valued customers to reach out to us directly to request an estimate.
Our team will work closely with you to understand your requirements and provide you with a personalized quote based on the services you need. Payment terms will be discussed and agreed upon during the booking process.
Certainly! Here’s an updated version of the “Booking and Cancellation” section:
Booking and Cancellation
1. Booking of Cleaning Services
- To schedule any of our cleaning services, customers have the flexibility to initiate the booking process by reaching out to us directly through the contact information provided on our website. Our dedicated customer support team will guide you through the process.
- As part of the booking process, customers will be required to provide essential details, including the specific service requirements, location, preferred date, and time. We place great importance on the accuracy and completeness of the information provided.
- Please note that booking our services through our website or contacting our customer support implies the customer’s confirmation that the provided information is accurate and complete. Endeavor Clean reserves the right to decline or reschedule bookings based on availability or inaccuracies in the information provided.
2. Cancellation Policy
- We understand that unforeseen circumstances may necessitate changes to your cleaning service appointments. Our cancellation policy, available on our website, provides comprehensive details about:
- Cancellation fees, if applicable.
- Rescheduling options and associated policies.
iii. Timelines for cancellation or rescheduling requests.
3. Rescheduling Options and Policies
- Endeavor Clean is committed to accommodating our customers’ needs to the best of our ability. If you need to reschedule a cleaning service, we encourage you to contact us as soon as possible.
- Rescheduling requests are subject to availability and our rescheduling policies, which can be discussed with our customer support team during the rescheduling process.
1. Expectations of Customers
- Endeavor Clean is committed to delivering high-quality cleaning services. To ensure a smooth and satisfactory experience, we kindly request that customers:
- Provide accurate and detailed information about the cleaning requirements, including any specific instructions or preferences.
- Make sure the premises to be cleaned are accessible and safe for our cleaning personnel.
iii. Be present or have a representative on-site during the cleaning service, if necessary.
2. Providing Access and Utilities
- Customers are responsible for providing access to the premises at the scheduled time of service. This includes providing keys, access codes, or any necessary entry information.
- Customers must ensure that all utilities, such as water and electricity, are functioning and available for use during the cleaning service.
3. Safety and Security of Personal Belongings
- Endeavor Clean takes precautions to ensure the safety of your property and belongings. However, customers are advised to secure valuable or fragile items before our cleaning personnel arrive.
- Endeavor Clean shall not be held responsible for the loss, damage, or theft of any personal belongings unless such damage or loss is a result of our gross negligence.
1. Quality of Service
- Endeavor Clean is committed to providing high-quality cleaning services. We strive to meet or exceed our customers’ expectations with each service.
2. Addressing Complaints and Concerns
- If a customer is not satisfied with the cleaning service provided, we encourage them to contact us promptly through the provided contact information. We will make reasonable efforts to address and resolve any complaints or concerns promptly.
3. Refund Policy
- If a customer is dissatisfied with the cleaning service and a resolution cannot be reached through communication, Endeavor Clean may, at its discretion, offer a refund or a partial refund as per our Refund Policy, which is available on our Website.
- The Refund Policy outlines the conditions and procedures for requesting a refund and the timeline for processing refunds.
1. Data Collection and Usage
2. Data Protection and Confidentiality
- We take measures to protect the confidentiality and security of your personal information. However, Endeavor Clean shall not be liable for any unauthorized access or breach of data unless it is a result of our gross negligence.
3. Consent for Data Collection and Communication
- By using our services and website, you agree to receive communications from Endeavor Clean, including but not limited to service-related updates, promotional offers, and newsletters. You can opt out of these communications at any time by following the provided opt-out instructions.
Intellectual Property Rights
1. Ownership of Content
- Endeavor Clean retains all rights, title, and interest in and to any content provided on our Website, including but not limited to text, images, videos, logos, and trademarks.
2. Restrictions on Use
- Users are strictly prohibited from reproducing, distributing, modifying, or using any content from our Website for any purpose without prior written consent from Endeavor Clean.
3. Unauthorized Use
- Any unauthorized use of our intellectual property rights may result in legal action.
- If you believe that your intellectual property rights have been infringed upon by any content on our Website, please contact us through the provided contact information.
Limitation of Liability
1. Limitations of Liability for Damages
- Endeavor Clean shall not be held liable for any direct, indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with our services, website, or these Terms and Conditions.
- While we strive for accuracy and reliability in our services, we do not guarantee that our services or website will be error-free, uninterrupted, or free from viruses or harmful components.
2. Insurance Coverage
- Endeavor Clean maintains insurance coverage to protect against accidents or damages that may occur during our cleaning services. However, customers are encouraged to report any accidents or damages promptly to our customer support.
3. Reporting Accidents or Damages
- In the event of accidents or damages, customers should contact us immediately through the provided contact information. We will investigate and take appropriate action as per our procedures and insurance coverage.
- These Terms and Conditions are governed by and construed by the laws of Dubai, United Arab Emirates (UAE).
2. Applicable Law
- Any disputes, claims, or legal actions arising out of or in connection with these Terms and Conditions, our services, or our website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Amendments and Termination
1. Company’s Right to Update or Modify
- Endeavor Clean reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Users are responsible for regularly reviewing these terms to stay informed about any changes.
2. Notification of Changes
- We may provide notice of significant changes to these Terms and Conditions through our Website or by other means as we deem appropriate.
3. Termination of Services
- Endeavor Clean reserves the right to terminate or suspend your access to our services or website at any time and for any reason without prior notice.
- Users may terminate their use of our services and website at any time by discontinuing their use and notifying us as per the contact information provided.
1. Contact Details for Inquiries and Concerns
- For inquiries, concerns, or requests related to our services, website, or these Terms and Conditions, please feel free to contact us at:
Endeavor Cleaning Services LLC Al Fattan Plaza – Office 709 Airport Rd – Garhoud Dubai, UAE
2. Phone Contacts
- You can also reach us by phone at the following numbers:
Phone: +971 52 959 7778 Phone: +971 4 250 8515
- Our dedicated customer support team is available during our business hours to assist you with any questions or assistance you may require.
3. Website Information
- To stay updated on our services, pricing, and any changes to these Terms and Conditions, please visit our official website at endeavorclean.com.
1. Acknowledgment of Acceptance
- By using our services or accessing our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.
2. Date of Last Update
- These Terms and Conditions were last updated on January 31, 2024 and supersede any previous versions.
- Endeavor Cleaning Services LLC reserves the right to make updates or modifications to these Terms and Conditions as needed. Please review them periodically to stay informed of any changes.